Bytecast Learning Privacy Notice

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Bytecast Learning is committed to protecting the privacy and security of personal data. This privacy notice explains who we are, how we collect, share, and use your personal information, and how you can exercise your privacy rights.

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We will ensure that your personal data is:

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1. Processed lawfully, fairly, and in a transparent manner.
2. Collected only for specified, explicit, and legitimate purposes.
3. Adequate, relevant, and limited to what is necessary in connection with the services we provide.
4. Accurate and, where necessary, kept up to date.
5. Not kept in a form that enables identification for longer than necessary.
6. Processed in a secure manner with appropriate technical and organizational measures to protect against unauthorized or unlawful processing and accidental loss, destruction, or damage.

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Qasim Ahmed - info@bytecastlearning.com

Bytecast Learning, Leeds Docks 4 The Boulevard, Leeds, LS10 1PZ.

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Any questions about data protection at Bytecast Learning should be directed to our Data Protection Team at info@bytecastlearning.com.

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**What Do We Do?**

Bytecast Learning provides digital learning solutions, including custom learning programs, learning management systems, and ready-made content.

**Processing of Your Personal Data:**

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1. **As a Customer:**

   - **1.1 For Customer Relationship Management:**
     - We collect, store, and use your personal data for managing our relationship with you.
     - We collect: Business contact details, call details, contact information, email address, email content, first name, last name, mobile phone, occupation, password, postcode, title.
     - From: Yourself.
     - We share this with: Contracted Bytecast Learning teams.
     - Storage Location: United Kingdom.
     - Storage Period: Length of contract.

   - **1.2 For Learning Content:**
     - We collect, store, and use your personal data to enable access to content on our learning platforms.
     - We collect: Business contact, call data, contact information, email address, email content, first name, last name, mobile phone, occupation, password, postcode, title.
     - From: Your Employer, yourself.
     - We share this with: Contracted Bytecast Learning teams.
     - Storage Location: United Kingdom.
     - Storage Period: Length of contract.

   - **1.3 For Customer Support:**
     - We collect your personal data to provide support for using our services and learning management platforms.
     - We collect: Company name, country, email address, first name, last name, mobile phone, postcode.
     - From: Yourself.
     - We share this with: Contracted Bytecast Learning teams.
     - Storage Location: United Kingdom.
     - Storage Period: Length of Contract.

   - **1.4 For Learning Analytics:**
     - We collect your personal data to understand how our learning platforms and services are used.
     - We collect: Behavioral data, browser details, business contact, duration, employer details, first name, last name, mobile phone, occupation, postcode, title.
     - From: Contracted clients.
     - We share this with: Contracted clients, Bytecast Learning teams.
     - Storage Location: United Kingdom.
     - Storage Period: Length of contract.

   - **1.5 Conducting the Customer Satisfaction Survey:**
     - We collect your personal data to obtain feedback on the services we provide.
     - We collect: Company name, email address, first name, last name, views.
     - From: Yourself.
     - We share this with: Suppliers, Bytecast Learning teams.
     - Storage Location: United Kingdom and United States of America.
     - Storage Period: Three years.

   - **1.6 To Provide System Development:**
     - We collect your personal data to improve our internal production systems and enterprise resource planning systems.
     - We collect: Contact information, first name, last name.
     - From: Yourself.
     - We share this with: Suppliers, Bytecast Learning teams.
     - Storage Location: United Kingdom and United States of America
     - Storage Period: Three years.

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2. **As a Learner:**
   - **2.1 To Resolve Login/Technology Issues:**
     - We collect your personal data to support access to our learning management platform and services.
     - We collect: Contact information, email address, email content, first name, last name, mobile phone, occupation, password, postcode, title.
     - From: Yourself.
     - We share this with: Bytecast Learning Teams.
     - Storage Location: United Kingdom.
     - Storage Period: Contract period plus 6 years.

   - **2.2 Facial Recognition for Access to Training:**
     - Where enabled, we collect your personal data, including your photo, to provide access to our learning management platform.
     - We collect: Photographs of yourself, learners.
     - We share this with: Bytecast Learning teams, yourself, learning providers.
     - Storage Location: United Kingdom and Ireland.
     - Storage Period: Length of contract.

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3. **As a Potential Customer:**
   - **3.1 For Email Marketing:**
     - We collect your personal data to send newsletters, promote services, and invite you to business events.
     - We collect: Company name, country, email address, first name, last name, mobile phone, postcode.
     - From: Potential company, research, website visitors, conference/webinar attendee lists.
     - We share this with: Bytecast Learning teams.
     - Storage Location: United Kingdom.
     - Storage Period: Three Years.

   - **3.2 For Data Cleansing for Marketing Purposes:**
     - We collect your personal data to ensure accurate and up-to-date information for marketing.
     - We collect: Company name, country, email address, first name, last name, mobile phone, postcode.
     - From: Potential company, research, website visitors, conference attendees.
     - We share this with: Suppliers.
     - Storage Location: United Kingdom.
     - Storage Period: Three years.

4. **As a Website Visitor:**
   - **4.1 To Manage Your Cookie Preferences:**
     - We collect your personal data to manage your cookie preferences.
     - We collect: Cookies, country, email address, IP address, name, occupation.
     - From: Yourself.
     - We share this with: Suppliers.
     - Storage Location: United Kingdom.
     - Storage Period: The duration of your browsing session.

5. **As a Potential Employee:**
   - **5.1 To Select Candidates for Employment:**
     - We collect your personal data to assess skills, qualifications, and suitability for the job or role.
     - We collect: CV, education, email address, employment, first name, interview notes, surname, location.
     - From: Yourself and recruitment agencies.
     - We share this with: Recruitment agencies.
     - Storage Location: United Kingdom and United States of America.
     - Storage Period: Six months.

**Your Data:**
May be shared with other third parties, such as tax authorities or other regulatory or law enforcement agencies, in certain circumstances, but only in accordance with the law and where strictly necessary.

**Automated Decision Making and Profiling:**
You will not be subject to decisions solely based on automated decision making, including profiling, unless you provide your consent or

 it is necessary for the formation or performance of a contract.

**Your Rights:**
1. **Access:** You have the right to ask for copies of your personal data.
2. **Rectification:** You can ask us to rectify inaccurate or incomplete personal data.
3. **Erasure:** You can request the erasure of your personal data in certain circumstances.
4. **Restriction:** You can ask us to restrict the processing of your personal data in certain situations.
5. **Portability:** You can request the transfer of your data to another organization in certain circumstances.
6. **Object:** You have the right to object to the processing of your personal data.
7. **Withdrawal of Consent:** You may withdraw consent previously given for processing your personal data.
8. **Complaint:** You have the right to complain to the Information Commissioner's Office (ICO).

**Breaches:**
We have procedures for dealing with suspected data breaches and will notify you and relevant supervisory authorities of a suspected breach as required by law.

**Dealing with Your Requests:**
We will process your requests as soon as possible, but it may take up to one month (possibly extended to 3 months if allowed by law). There is usually no charge for processing, but we may charge a reasonable fee if your request is manifestly unfounded, repetitive, or excessive.

**Changes to this Privacy Notice:**
We may update this notice from time to time, and any changes will be posted on our website and, where appropriate, notified to you by email. Visit our website regularly for updates.

**Supplementary Information:**

**Direct Marketing:**
Our direct marketing activities comply with regulations, and you may receive communications if requested or if you have not opted out.

**Security:**
Reasonable security measures are in place to prevent unauthorized access to personal information.

**Cookies:**
We use cookies to improve website functionality. Detailed information about cookies is available at info@bytecastlearning.com or https://www.bytecastlearning.com.

**Version:** 1.0  
**Date:** 8.03.2024